Online Shop Regulations cbm.pl

I. General Provisions

1. These Regulations defines the general conditions, rules for the use of the Internet Store and the way services are delivered electronically and sales conducted through the Internet Store cbm.pl by CBM International Sp z oo with its registered office at ul. Catalan 3/33, 02-763 Warsaw.
2. Contact Service Provider is done by:
   1. e-mail address cbm@cbm.pl;
   2. by telephone at +48 22 720 21 00;
   3. fax +48 22 720 21 00;
   4. registration form available at http://cbm.pl/pl/contact.
3. These Regulations are continuously available on the website http://cbm.pl, in a way that allows users of its acquisition, playback and consolidating its content through print or save the media at any time.

II. Definitions

The terms used herein have the following meaning:

1. Working days - those days are Monday to Friday, excluding public holidays;
2. Client - a natural person, legal person or organizational unit not being a legal person, the special provisions confer legal capacity, which makes orders in the Shop;
3. Civil Code - the Act of 23 April 1964. (Dz. U. No. 16, pos. 93, as amended.);
4. Account - allocated to the Customer part of the online store through which the customer can carry out specific activities in the Online Shop;
5. Regulations - this document;
6. Registration - a one-time action, involving the creation of the Customer Account, made using the registration form provided by the Seller in the Online Store;
7. Online Shop (Shop) - websites, through which the customer may in particular consist of orders;
8. Seller - CBM International Sp. z oo with its registered office in Warsaw at ul. Catalan 3/33 Postal Code 02-763 Warsaw, registered in the National Court Register by the District Court. St. Warsaw, XIII Commercial Division of KRS 0000081829, NIP: 527-00-20-222 REGON: 01044852000000, share capital 50 000 zł;
9. Goods - products presented in the online store, the description of which is available at each of the presented products;
10. The sales contract - a contract sale of goods within the meaning of the Civil Code, concluded between the Seller and the Customer;
11. Services - services provided by the Seller to the customer electronically, within the meaning of the Act of 18 July 2002 on electronic services (Journal of Laws No. 144, item. 1204, as amended.);
12. The law on consumer rights - the Act of 30 May 2014. On consumer rights (Dz. U. 2014, No. 827);
13. Act on electronic services - the Act of 18 July 2002. On electronic services (Dz. U. No. 144, item. 1204, as amended.);
14. Order - the Customer's aimed directly to the conclusion of the Sales Agreement, specifying in particular the type and number of the Goods.

III. Rules for the use of the Internet Store

1. Using the Online Store is possible provided that the ICT system used by the customer following minimum technical requirements:
   1. a computer with Internet access,
   2. access to e-mail,
   3. Internet browser Internet Explorer version 11 or later, Firefox version 28.0 or later, or Chrome version 32 or later,
   4. inclusion in the web browser cookies and Javascript.
2. Using the Online Store means any activity Client, which leads to read through it with the content contained in the store.
3. The customer is obliged in particular to:
   1. not to produce and not passed on content prohibited by law, for example. Content violent, defamatory or violating personal rights and other rights of third parties,
   2. use the Online Store without disturbing its functioning, in particular through the use of specific software or devices,
   3. refrain from actions such as sending or posting within the Online Store unsolicited commercial (spam)
   4. use the Online Store without major inconvenience to other customers and the Seller,
   5. use of any content contained in the Online Shop only for personal use.
   6. use the Online Store in accordance with the rules in force in the Republic of Polish law, the provisions of the Rules, as well as with the general principles of using the Internet.

IV. Services

1. Seller allows via the online shop to use the free services consisting of:
   1. reviewing the information in the Online Shop,
   2. conducting accounts in the Online Shop,
   3. provision of interactive form allows customers submit orders in the store,
   4. provision of interactive form allows customers contact with the Seller,
   5. Posting comments about the Goods Store.
2. Indicated in point. 1 The services are provided by the Seller 24 hours a day, 7 days a week.
3. Agreement:
   1. for the provision of services consisting in reviewing the information contained in the store is concluded for the period of time and is terminated with the closing of the Customer web Store,
   2. for the provision of the service of conducting accounts in the store is concluded for an indefinite period and shall terminate upon the sending by the client request to remove accounts or use the "Delete Account"
   3. for the provision of services consisting in the provision of interactive form allows customers submit orders in the store is concluded for the period of time and shall terminate upon the submission of the Order,
   4. for the provision of services consisting in the provision of interactive form allows customers contact with the Seller is concluded for a period of time and shall be terminated upon the answer by the Seller,
   5. for the provision of services consisting in the insertion of the opinion of the Goods Store is concluded for the period of time and shall be terminated upon the addition of opinion.
4. The service account running the online store is available after registration. Register by completing and accepting the registration form available on one side of the Store.
5. Registration is a prerequisite consent to the Regulations, and provide personal information marked as mandatory.
6. The customer has the possibility of placing Store individual and subjective statements relating to, among others, Goods for the course of the transaction. Client adding speech declares that he has all rights to the content, in particular the copyrights, related rights and industrial property rights.
7. In order for it to, statements customer may be asked to indicate their data, eg. E-mail address.
8. Expression should be written in a clear and understandable, moreover, can not contain illegal content.
9. Speech can not violate applicable laws including the rights of third parties - in particular, must be non-defamatory, violate personal rights or constitute an act of unfair competition.
10. The customer shall speech Store voluntarily. Posted comments are distributed on websites Store.
11. By posting comments customer agrees to the free use of this expression and its publication by the Seller, as well as carrying out studies track within the meaning of the Act on Copyright and Related Rights (Dz. U. 1994 No. 24 pos. 83).
12. In the event of a breach by the Customer of the provisions of these Regulations, the Seller after the ineffective demand to cease or eliminate violations of the appointment of the relevant period may terminate the contract for the provision of services with a 14-day notice period.
13. Shop has the right to organize occasional contests and promotions, the terms of which each will be given on the website store.
14. Promotions in the store are not connecting, if the promotion Terms provides otherwise.

V. The procedure for conclusion of the Sales Agreement

1. Information about the Goods quoted on the website store, and in particular their descriptions, technical and performance characteristics and price, are an invitation to contract, within the meaning of art. 71 of the Civil Code.
2. The condition of submission of the Order is to have an active e-mail account.
3. Through the form Orders Orders may be placed 24 hours, 7 days a week, and orders placed by phone or e-mail may be submitted on working days from 9:30 to 16:30.
4. Placing Orders can be made by:
   1. fill out an electronic form orders, including customer data required for execution of the Order, in particular: name, place of residence and e-mail,
   2. use of personal data obtained through the customer prior registration in the store (purchase by Customer Account).
5. In order to conclude the Agreement sales through the Online Store and made available in the form Orders should, make a selection of goods, taking technical steps based on the client displays messages and information available on the site.
6. The choice of the Goods ordered by the customer is made by adding them to the basket.
7. After administration of the Customer Online Store enjoying all the necessary data will be displayed in a clear and visible summary of complex orders. Summary of complex orders will include information on:
   1. description of the subject of the Order,
   2. unit and the total price of the products or services inclusive of taxes, including delivery costs and additional costs (if any)
   3. how to contact the Seller,
   4. the chosen method and date of payment,
   5. the chosen method of delivery,
   6. delivery time,
   7. Customer contact information,
   8. the invoice.
8. In order to send orders it is necessary to acceptance of the Terms and Conditions and confirm read the "instructions on withdrawal from the contract" to provide personal information marked as mandatory and pressing the "Order of the obligation to pay."
9. Sending the Customer Order is submitting Sellers offer to conclude a contract of sale of Goods covered by the Order.
10. After placing orders, the customer receives an e-mail confirming the receipt of orders (with no individual orders), containing the final confirmation of all the essential elements of contracts.
11. Then, Seller shall send to the specified by the customer e-mail confirmation of order, which is a declaration of Seller's acceptance of the offer referred to in point. 9 above.
12. Consolidation, security, access and customer confirmation of the relevant provisions of the Agreement Commodity sales, by sending them to the Client via e-mail or by joining the parcel containing the Goods printout confirming specifications orders and invoice or receipt.
13. The sales agreement is in Polish, for complying with the Regulations.

VI. Supply

1. Delivery of goods is limited to the territory of the Polish Republic. and takes place at the address indicated by the customer when placing orders
2. The customer can choose the following forms of delivery of ordered goods:
   1. by courier
   2. through the postal operator
   3. personal collection of the personal collection point Sellers
3. Additionally, the costs of delivery will be indicated at the time of procurement.
4. Delivery is carried out immediately, not later than 30 days after the conclusion of the contract.
5. The seller is responsible for faults in accordance with the provisions of the Civil Code, in particular Article. 556 -5565 and 5561 of the Civil Code.

VII. Prices and payment methods

1. Commodity prices are given in Polish zloty and include all components, including VAT, customs duties and any other ingredients.
2. The customer can choose from the following payment methods:
   1. bank transfer to the Seller's bank account (in this case the implementation of the orders will be initiated after sending the Customer by the Seller confirmation of the orders, the shipment will be effected immediately after receipt of funds on the Seller's bank account and completion of contracts);
   2. Cash for collection - payment in the personal collection point vendors (in this case the execution orders will be effected immediately after sending the Customer by the Seller confirmation of the Order, the Goods will be released at the personal collection point Sellers);
   3. cash cash on delivery, payment provider at the time of delivery (in this case the implementation of orders and shipping will start after sending the Customer by the Seller confirmation of the orders and completion of contracts);
   4. electronic payment (in this case the execution orders will be initiated after sending the Customer by the Seller confirmation of orders and receipt by the Seller information from the billing agent for payment by the customer and shipment will be effected immediately after completion of the Order).

VIII. The right of withdrawal

1. The customer who is a consumer within the meaning of art. 22 [1] of the Civil Code may withdraw from it without giving reasons in a statement lodged within 14 days. To comply with the deadline, you must send a statement before its expiry.
2. Client may make a statement on their own or use the model statement of withdrawal from the contract, which is attached as Appendix 1 to the Regulations.
3. The term of 14 days counted from the date on which the delivery of the Goods or in the case of a contract for the provision of services from the date of its conclusion.
4. Seller upon receipt of the declaration of cancellation by the consumer to send e-mail the consumer a confirmation of receipt of the notice of withdrawal from the contract.
5. The right of withdrawal by the consumer is switched off in case of:
   1. the provision of services if the seller made a full service with the express consent of the consumer, who has been informed before the provision that under the provision by the Seller will lose the right to withdraw from the contract;
   2. contracts in which the price or remuneration depends on fluctuations in the financial market over which Seller has no control, and which may occur before the deadline to withdraw from the agreement;
   3. agreement, which is subject to the provision of non-prefabricated product, manufactured according to the specifications of the consumer or used to satisfy the personalized needs;
   4. agreement, which is subject to the provision of Goods undergoing rapid decay or having a short shelf life;
   5. agreement, which is subject to the provision of Goods supplied in sealed packaging, which after opening the package can not return due to health protection or hygiene reasons, if it were unsealed after delivery;
   6. agreement, the subject of which benefits are products that after delivery, due to their nature, are inextricably linked with other things;
   7. agreement in which the subject of the provision of alcoholic beverages, the price of which has been agreed at the conclusion of the Sales Agreement and the supply of which can only take place after 30 days and the value of which depends on fluctuations in the market, over which Seller has no control;
   8. agreement in which the consumer has specifically demanded that he come to the Seller in order to make urgent repairs or maintenance; if the Seller provides additional services other than those where the performance of the consumer demanded, or delivers goods other than replacement parts necessary for repair or maintenance, right of withdrawal granted to the consumer for additional services or goods;
   9. agreement in which benefits are subject to a sound recording or visual or computer programs delivered in a sealed package, if the package has been opened after delivery; delivery of newspapers, periodicals or magazines, with the exception of subscription contracts;
   10. agreement concluded by public auction;
   11. the provision of accommodation other than for residential purpose, the carriage of goods, car rental, catering, services related to leisure activities, events, entertainment, sports or cultural, if the agreement marked a day or period of performance;
   12. supply of digital content which is not stored on a tangible medium if the performance has begun with the express consent of the consumer before the deadline to withdraw from the contract and after having informed by the Seller about the loss of the right of withdrawal.
6. In case of withdrawal from a distance contract, the contract is considered null and void. What the parties rendered shall be returned unchanged, unless a change was necessary in the ordinary course of business, and in particular establish the nature, characteristics and functioning of things. The reimbursement should take place immediately, not later than within 14 days. Goods purchased must be paid to the Seller's address.
7. Seller shall promptly, but no later than within 14 days of receipt of the statement of the consumer to withdraw from the agreement will return to the consumer all payments made by him, including the costs of delivery of the Goods. Seller shall refund payments using the same method of payment, which used the consumer, unless the consumer agrees to return another way, the method will not involve the consumer at no cost. Seller may withhold the reimbursement payments received from the customer until receipt of the items back or deliver the Customer proof of its references, depending on which event occurs first, unless the seller suggested that he receives the benefit of the customer.
8. If the consumer has chosen a way to deliver the Goods otherwise than the cheapest normal delivery offered by the Seller, the Seller is not obliged to refund the consumer incurred by him additional costs.
9. The customer shall only bear the direct cost of returning the Goods, unless the seller has agreed to bear them.

IX. Complaints about the Goods

1. Seller shall be liable to the Client, including the Client who is a consumer within the meaning of art. 22 [1] of the Civil Code, under the warranty for defects under the terms of art. 556 - 576 of the Civil Code.
2. Claims arising from a breach of the rights guaranteed by law the client, or on the basis of these Regulations, should be sent to CBM International Sp z oo, Sękocin Nowy Al. Krakowska 15, 05-090 Raszyn, cbm@cbm.pl
3. The aim of the complaint Customer should send or deliver the advertised product, if possible, include proof of purchase. Goods must be delivered or sent to the address indicated in point. 2 above.
4. Seller agrees to consider each claim within 14 days.
5. In the case of deficiencies in the complaint Seller will call the customer to supplement the extent necessary immediately, but not later than within 7 days from the date of receipt of the request by the client. Seller returns the customer shipping costs.
6. Seller is not the manufacturer of the Goods. The manufacturer is liable under the guarantee of the Goods sold under the conditions and for the period specified in the warranty card. If the guarantee document provides for such a possibility, you may submit your claim under warranty directly authorized service whose address is in the warranty card.

X. Complaints in the provision of electronic services

1. The customer can submit complaints Sellers in connection with the operation of the Shop and use of the Services. Complaints can be submitted in writing to the following address: CBM International Sp z oo, Sękocin Nowy Al. Krakowska 15 ,, 05-090 Raszyn, e-mail address: cbm@cbm.pl or using the contact form.
2. In the complaint, customer should provide your name, mailing address, type and description of the problem.
3. Seller agrees to consider each claim within 14 days, and if it was not possible to inform the customer in that period, when the complaint will be dealt with. In the case of deficiencies in the complaint Seller will call the customer to supplement the extent necessary, within 7 days from the date of receipt of the request by the client.

XI. Non-judicial means of dispute complaints and redress

1. The customer who is a consumer has, among others, The following possibility of using extrajudicial means of dealing with complaints and redress:
   1. He is entitled to ask the permanent arbitration court of the consumer operating at the Trade Inspection with a request for resolution of a dispute arising from the concluded Purchase Agreement.
   2. He is entitled to ask the provincial inspector of Trade Inspection with a request to initiate mediation proceedings on the amicable settlement of the dispute between Customer and Reseller.
   3. can get free help in the settlement of the dispute between the Customer and Reseller, using the free assistance of district (municipal) consumer ombudsman or social organization to which statutory tasks include consumer protection (including the Consumer Federation, Association of Polish Consumers). Tips are granted under the Consumer Federation toll free consumer helpline 800 007 707 and by the Association of Polish Consumers at email porady@dlakonsumentow.pl.

XII. Final Provisions

1. Settlement of any disputes arising between the Seller and the Customer who is a consumer within the meaning of art. 22 [1] of the Civil Code, is subject to the relevant courts in accordance with the relevant provisions of the Code of Civil Procedure.
2. Settlement of any disputes arising between the Seller and the Customer who is not a consumer within the meaning of art. 22 [1] of the Civil Code of the Civil Code, it is subject to the competent court for the seat of the Seller.
3. In matters not regulated herein shall be governed by the Civil Code, the provisions of the Act on electronic services, the provisions of the law on consumer rights and other relevant provisions of Polish law.
4. The content of these Terms and Conditions may change. Any changes to each customer will be informed through information on the home page Store containing the statement of changes and the date of their entry into force. Customers with customer account will be additionally informed about the changes and their juxtaposition indicated by their email address. The date of entry into force of amendments shall not be less than 14 days from the date of their announcement. If the Client holding account Customer does not accept the new Regulations is obliged to notify this fact to the Seller within 14 days from the date of notification of the amendments to the Regulations. Lack of acceptance of results in termination of the contract.